Player Support Agent

Successful game studios rely on returning players to grow their brand and fanbase. Excellent player support can help this relationship blossom and be an important part of the overall gaming experience.

Player Support Agents offer a friendly human touch and provide answers to game players in a quick responsive time. Being able to listen and gather useful feedback for the business is another important element of the role.

A passion for games will give you the needed empathy and the gaming language to build instant rapport with players and take this job to the next level.

You’ll love this role if you’re into:
  • Being Organised
  • Writing
  • Helping People
  • Reading

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Some, but not all people working as a Player Support Agent have a degree in Marketing but most importantly you should love gaming and helping people. You should be a creative problem solver, friendly and great at listening. 

As a professional, you’ll be providing customer care to players by providing quick responses to players with technical and gameplay issues submitted via the game, phone, email and on social media. You’ll have a wide knowledge of social media channels and have experience of Customer Support ticketing tools, for example Salesforce.

Working in the games industry is highly competitive and you’ll need to make sure your CV stands out to employers and course leaders. 

As a Player Support Agent you will need to showcase experience in social media, marketing and customer support. Remember to include examples of your best work and any transferable skills. For more general ideas on developing your CV, see our top tips page.

Whatever role you are working in, it is essential that you understand the game making process. You can head to our build a game section for first steps; join a regular game jam to build up your skills & network; or start modding others games to gain experience. 

Education pathways

Where are you in your games journey?